Patients and Visitors
With any new experience there is an element of uncertainty. If this is your first hospital visit, you probably have many concerns regarding your care, such as what to expect, who to ask questions of, and what is the best way to participate in your recovery.
This information should answer many of your questions and make you feel more comfortable about your hospitalization.
Our team of nurses, doctors, technologists, technicians, therapists, and support staff all share in the Providence tradition of caring. Together, we are dedicated to providing skills and services necessary to give you excellent, respectful care.
You are the key member of your healthcare team, and because of that we encourage you to become involved in your health care. Ask questions. Tell us your concerns, hopes, and needs related to your care, treatment, services or any patient safety issues. With your assistance, we can work toward our mutual goal: giving you excellent care in a supportive environment.
Are you covered?
Patient Guide
Have questions about an upcoming hospital stay? Our downloadable patient information guide provides answers to help you feel more comfortable.
Providence Cedars-Sinai Tarzana Medical Center offers a broad range of educational and support programs to assist patients, their families, friends and caregivers with coping and living with a variety of medical conditions and procedures.
NICU Family Support Group
Parents and families of past and present NICU patients are welcome to meet with this monthly support group to share experiences and connect with lactation, occupational and physical therapy resources. Lunch will be served. Please RSVP by calling 818-708-5252.
Time: The 1st Friday of every month, 12 - 1 p.m.
Location: Tarzana Medical Building at 5525 Etiwanda Ave. Suite 304-A
Parking: Validated parking available in the main Providence Cedars-Sinai Tarzana parking structure
Diabetes Support Group
Come meet with a support group to share your experiences, feelings and thought about diabetes. This group is facilitated by educators of the Diabetes Care Center and will help people with diabetes and their families:
- Increase their understanding of diabetes
- Recognize and remove "road blocks" that prevent better control
- Provide skills to cope with every day life
Time: Fourth Monday of each month, 6 - 7 p.m.
Location: Providence Cedars-Sinai Tarzana Medical Center, North Conference Room 3
Free of charge.
Valley Pumpers Diabetes Support Group
This support group is for all those who are using an insulin pump or who are interested in insulin pump therapy. This group shares knowledge, experiences and concerns at a very practical level. Strength and hope are gained from sharing stories and learning from one another.
Time: Last Thursday of each month, 7:30 p.m. - 8:30 p.m.
Location: Providence Cedars-Sinai Tarzana Medical Center, North Conference Room 3
Free of charge.
Oncology Support
Look Good...Feel Better is a free program that teaches beauty techniques to women in active cancer treatment to help them combat the appearance-related side effects of treatment. The class offers:
- A supportive environment for participants
- Information on coping with hair loss, including eyebrows and eyelashes
- Skin care and make-up techniques
For more information, call 661-298-0886.
Dyslexia Support
Support group for learning disabled adults and the group provides resources and coping skills for everyday living. For more information, call 818-789-3500.
Our discharge programs are designed to ease the transition from hospital to home.
Bedside Delivery Program
The Bedside Delivery Program is designed to assure patients have their post-discharge medications delivered directly to their rooms on the day of discharge. Patients leaving the hospital usually have at least one prescription they will need once they leave the hospital. At Providence Cedars-Sinai Tarzana Medical Center, we realize it can be difficult to stop at the pharmacy and get these prescriptions filled before going home.
Working with Walgreens, Providence Cedars-Sinai Tarzana Medical Center has instituted a program where patients are visited by a Walgreens pharmacy technician. The technician explains the program, and if the patient wants to participate, arrangements are made to have the discharge prescriptions filled and delivered to the patient in the hospital the day of discharge or available for express pick-up. The pharmacy technician also provides consultation services when the prescription is dispensed and conducts a wellness ‘check-in’ call two days after discharge.
Care Transition Program
The Care Transition Program at Providence Cedars-Sinai Tarzana Medical Center is a free service for hospitalized Medicare fee-for-service patients. The program is initiated while the patient is in the hospital. The Care Transition coach visits the patient in the hospital and introduces the program. If the patient is interested in participating, the coach will schedule a home visit soon after the patient is discharged. The coach meets the patient at home and reviews discharge instructions; makes sure doctor appointments are scheduled and attended; arranges for services such as meal deliveries; and reviews medications as well as any symptoms. Should red flags arise during the visit, the coach will take action to ensure the patient receives the proper assistance or intervention. The coach follows up with the patient by phone at least twice within the month after discharge to further review the patient’s condition, concerns and needs for any additional services.
This free, post-discharge service:
- Bridges gaps between hospitals, patients and primary care physicians.
- Provides patient-centered care.
- Links patients to important resources that have been shown to promote successful recovery. Resources include meals, transportation, medication and support services.
- Encourages patients to stay connected to their primary care physicians by keeping follow-up appointments.
- Increases knowledge of health care needs.
The program has been shown to reduce readmissions and emergency room visits while empowering patients to manage their recoveries.
Non-English Speaking and Deaf and Hard-of-Hearing Individuals
Language interpreters for those who speak English less than very well are provided at no charge. This service is available to patients and their companions during all business hours. Both over-the-phone interpreter services and Video Remote Interpreting (VRI) are available. This technology provides quick access to remote ASL interpreters and to many languages and dialects.
Notice of Interpretation Services
For questions, concerns, or complaints contact the department manager or the support services listed below:
California Relay Service
Dial 711 (or 9-711 from a hospital phone)
TTY English 800-735-2929, Spanish 800-855-3000
Patient Relations Department
Providence Saint Joseph Medical Center
501 S. Buena Vista Street Burbank, CA 91505
818-843-5111
California Department of Health (CDPH)
Health Services, Complaints
1-800 -228 -5234 3400
Aerojet Ave. #323
El Monte, CA 91731
Risk Management
Licensing and Compliance
818-847-4747