Pay Your Medical Bills Securely Online
To pay online, select your state/region, date of service (if applicable) and facility where you received care.
More Ways to Pay
If you would prefer to pay offline, here are other payment modes to consider:
Our customer service is available Monday to Friday from 8 a.m. to 8 p.m. PT. Contact us to get the phone number for your nearest location.
Complete the mail-in portion of your paper bill and mail a check or money order to the address provided on your bill.
How to Access Financial Assistance at Providence
At Providence, we want to support everyone who comes to us for care, regardless of coverage or ability to pay. Patients with questions or concerns about their medical bills are encouraged to contact us to see what options may be available to help them, including financial assistance.
Our financial counselors can help you:
- Apply for government and community-based assistance
- Apply for financial assistance and medical coverage
- Get free or low-cost care if you are eligible
- Explore interest-free, long-term payment plan options
You've Got Payment Options
We're here to help you with an interest-free payment plan featuring long-term options and no late fees, unlike loans or credit cards:
- No interest payment starting at $25 a month
- No penalties for early payments
- No monthly stress or hassle – set-up automatic payments from your credit/debit card or bank account
Visit our Payment Plans page to get started or contact us.
Understanding Your Medical Bill
Providence determines your bill based on several factors, including the specific medical services and treatments you receive, the duration of your stay, the complexity of your condition, insurance coverage and the associated health care costs.
Top Bill Payment FAQs
Whether you’re insured or not, you can expect a bill from us within 30 days.
Because facilities, physicians and caregivers and medical equipment can be billed separately, you may receive more than one bill per visit. For example, you may be billed separately by each physician (e.g., surgeon, anesthesiologist, radiologist, pathologist, intensivist or hospitalist) involved in providing or reviewing your care.
Itemized bills are not routinely sent; however, you may request one at any time by calling your hospital’s patient financial services department.
Visit the Contact Resources page and enter your state to find your local hospital’s contact information.
Providence determines your bill based on several factors, including the costs associated with the following:
- Specific medical services, treatments and procedures you receive
- Duration of your hospital stay
- Complexity of your condition
- Medications administered
Additionally, the bill may also take into account your insurance coverage, applicable discounts, financial assistance and any outstanding balances from previous visits. Your financial responsibility will be determined based on your insurance plan's coverage.
The billing process is transparent, and you can inquire about the details of your bill by contacting Providence's billing department or by requesting an itemized statement.
If you wish to discuss concerns about your bill, call the patient billing office at 800-378-4189, Monday - Friday: 8 a.m. - 4:30 p.m. or any of the phone numbers listed on the front of your bill.
Or you can notify us in writing if you think your bill is inaccurate. Written disputes should be mailed directly to your hospital at the address listed on the front of your bill. Please include:
- Your name and account number
- The charge you feel may be inaccurate
- An explanation of why you believe the bill is in error
After we receive your written concerns, we will:
- Acknowledge receipt of your letter within 30 days
- Pause all formal collection attempts until we have responded to your concern
- Respond to you or explain the delay within 60 days of receipt of your letter
- Correct your bill, if an error is verified
When you visit a Providence facility, we note your health care insurance information and the services you receive. If you’re insured, we submit a claim to your insurance provider with all the details they need to process your claim. Insurance then pays its share based on the terms of your coverage.
After insurance pays its share of your claim, we will bill you for the remaining out-of-pocket costs.
Once you receive your bill, you have 31 days to pay, set up a payment plan or apply for Providence’s Financial Assistance program before you receive a past-due notice.
- At 61 days, you will receive a past-due notice to pay your bill, set up a payment plan or apply for Providence’s Financial Assistance program.
- At 75 days you will receive your final notice before your bill is considered for pre-collection status.
- Next, depending on your situation, your bill may be sent to a collection agency after 121 to 181 days.
- If you have any billing questions or are interested in enrolling in a payment plan, contact the billing customer support team. Our interest-free, long-term payment plans start at $25 and can last up to 24 months.
If you need help paying your bill, explore the resources we have available to help cover the costs of care.
Need More Help with Billing?
Head to our state-specific contact resources page to connect with our team.