Patients and Visitors
Providence Holy Cross Medical Center has enjoyed a long tradition of providing personalized, compassionate care. Since 1961, our health care team has been devoted to delivering the best medical care possible. We want your stay with us to be as comfortable as possible.
For Patients
If this is your first hospital visit, you probably have many concerns regarding your care – such as what to expect, who to ask questions of, and what is the best way to participate in your recovery.
See our patient guide for a more information about Providence Holy Cross, and what to expect during your stay.
If you have any additional concerns or questions, please do not hesitate to contact our patient relations department at 818-496-4792.
For Visitors
Please read our visitor policy for more information.
No smoking policy
Because we care about your health and that of our employees and visitors we do not allow smoking within our Providence Medical Centers. Smoking is, however, permitted only in designated areas.
Oxygen
Special regulations are in effect in areas where patients are receiving oxygen. Electrically operated equipment and aerosol products are not permitted in these areas.
Fire drills
For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are in the hospital, you will hear an announcement prior to the drill. Please remain calm and remain in your room. The hospital is a fire-resistant building and the staff is trained in fire protection and safety. In the unlikely event of an actual fire, our staff will assist you.
Medications
All medications you take while in the hospital are prescribed by your doctor, are dispensed by the hospital pharmacy, and are administered by a nurse. Patients are not permitted to administer their own medicine or keep personal medications at their bedside.
Wheelchairs
Wheelchairs are available on all nursing units. Your medical condition, medical procedures you have had, or medications you have been prescribed may make getting in and out of the wheelchair difficult without assistance. Please ask for help from a member of the hospital staff before getting in or out of a wheelchair, even if you feel fine.
Gifts for patients
Visitors should check with the nurse before bringing gifts of food or drink to patients. If you are sending flowers to a patient please keep in mind that large plants and flowers are difficult to transport upon discharge. For your protection, flowers and plant arrangements are not allowed in our Intensive and Coronary Care Units, as well as our Sub-Acute Unit.
Non-English speaking, deaf, and hard-of-hearing individuals
In compliance with the Americans with Disabilities Act (ADA), qualified interpreters and other auxiliary aids and services are available free of charge. If you do not speak English, or if you are deaf, hard of hearing, or deaf/blind, you can have interpretation services provided for you at no charge. Tell the person helping you that you need an interpreter.
For more information about the American with Disabilities Act (ADA), call the Department of Justice’s toll-free ADA Information Line at 1-800-514-0301 (voice), 1-800-514-0383 (TTY), or visit the ADA Home Page at www.ada.gov.
Notice of Interpretation Services
For questions, concerns, complaints, please contact:
- Claudia Quintanilla, ADA Coordinator
Risk Management Department
Office: 818-496-4552
Email: [email protected]
For after hours and weekends:
- House Supervisor, ADA Co-Administrator
Contact Number: 818-496-3356
California Relay Service:
- Dial 711 or 9-711 from a hospital phone
TTY English 1-800-735-2929
TTY Spanish 1-800-855-3000
California Department of Public Health (CDPH) Health Services, Complaints:
-
3400 Aeroject Avenue, Suite 323
El Monte, California 91731
Contact Number: 1-800-228-5234
Personas que no hablan inglés y personas sordas y con problemas de audición
Cumpliendo con la Ley sobre Estadounidenses con Discapacidades (ADA), se dispone de intérpretes competentes así como auxiliares auditivos y otros servicios sin costo alguno. Si no habla inglés o si es sordo o con dificultad auditiva, o es sordo e invidente, se le puede conseguir servicios de intérprete sin costo alguno. Dígale a la persona que le atiende que necesita un intérprete.
Para más información acerca de la Ley sobre estadounidenses con discapacidades (o ‘ADA’), llame a la línea sin cargo de información de ADA, Departamento de Justicia: 1-800-514-0301 (voz), 1-800-514-0383 (TTY) o bien, visite el sitio Internet de ADA en: www.ada.gov.
Plan de acceso al idioma para personas con dominio limitado del inglés
Preguntas, inquietudes, quejas o servicio:
- Claudia Quintanilla, coordinadora de ADA
Dpto. de gestión de riesgo
Oficina: 818-496-4552
Correo-e: [email protected]
Después de horas hábiles y fines de semana:
- Supervisor de centro, administrador del ADA
Tel: 818-496-3356
Servicio de transmisión de mensajes en California:
- Marque el 711 (ó 9-711) de un teléfono de hospital
TTY inglés: 1-800-735-2929
TTY español: 1-800-855-3000
Dpto. de Salud Pública de California, Servicios para la salud (quejas):
-
3400 Aeroject Avenue, Suite 323
El Monte, California 91731
Tel: 1-800-228-5234