Contact Us

Providence Holy Cross Medical Center

15031 Rinaldi St.
Mission Hills, CA 91345

Main Hospital: 818-365-8051
Resource Center: 844-510-4325

Use this button for non-urgent, non-medical questions or comments. Messages should not contain personal health information. Call 911 if you have a life-threatening emergency.

If you are experiencing a medical emergency, call 911 or go to your local emergency room.

For physicians: direct admission

818-496-7700

The Patient Placement Center (PPC) at Providence Holy Cross Medical Center will provide immediate access to admit a patient to our hospital. The PPC is available 24 hours a day, 7 days a week for your convenience. With one phone call, you will be assisted in arranging admissions and transfers of your patients to Providence Holy Cross Medical Center.

Complaint resolution and grievances

Providence Saint Joseph Medical Center is accredited by the Joint Commission. Accreditation means that our hospital has demonstrated compliance with organizational, patient care and safety standards.

Any individual who believes that the hospital has not addressed their patient safety or quality of care concerns may contact The Joint Commission.

Patient care and safety

If you have a concern or complaint about patient care or safety, we encourage you to contact Patient Relations at 818-847-4851 or by writing to:

Providence Saint Joseph Medical Center
Attn: Patient Relations
501 S Buena Vista St
Burbank, CA 91505

If your issue remains unresolved, you have the right to:

Contact the Joint Commission Office:

  • Submit a concern online at www.jointcommission.org and click on “Report a Safety Event” 
  • Fax to: 630-792-5636 
  • Mail to: The Joint Commission Office of Quality and Patient Safety, One Renaissance Blvd, Oakbrook Terrace, IL 60181 

Contact the California Dept of Public Health (CDPH)

  • Mail to: 3400 Aerojet Ave, Suite 323, El Monte, CA 91731 
  • Phone: 800-228-1019
  • Fax: 626-927-9293