- “We had a patient who started to decline early into our shift. We brought one of the TeleHospitalists to the bedside via the technology and he did an assessment of the patient. He ordered tests, procedures, prescribed medications, called the family, and consulted the surgeon on call. He then did a family meeting with everyone, all from his remote office. Family members were able to make some very difficult decisions because they felt we were there as a team for them. They loved being able to have a physician see their mom and be able to speak to him face to face at midnight.”
– Nurse Coordinator, Partner Site
- “Tonight we had a Code Blue event in the ICU which was managed by the remote intensivist in the Tele-ICU. The Tele-ICU system worked perfectly and overall the code went very smooth.”
– HUC, TeleICU Partner Site
- “There have been a number of studies that show patients are as satisfied, or more, with teleservices when compared to in-person services. Though everyone is different, the opportunity to bring efficiency and expand reach to communities is extremely valuable.”
– Stacia Fisher, Director, Behavioral Health
- “We aspire to be the best in class to care for the whole person in mind, body, and spirit, with no wrong door to receive care.”
– Dr. Arpan Waghray, Chief Medical Officer, Well Being Trust and System Director for Behavioral Medicine at Swedish Health Services in Seattle
- “There have been a number of studies that show patients are as satisfied, or more, with teleservices when compared to in-person services. Though everyone is different, the opportunity to bring efficiency and expand reach to communities is extremely valuable.”
– Stacia Fisher, Senior Clinical Program Manager in TeleBehavioral Health
- Nighttime care for patients and their families
“We had a patient who started to decline early into our shift. We brought one of the TeleHospitalists to the bedside via the technology and he did an assessment of the patient. He ordered tests, procedures, prescribed medications, called the family, and consulted the surgeon on call. He then did a family meeting with everyone, all from his remote office. Family members were able to make some very difficult decisions because they felt we were there as a team for them. They loved being able to have a physician see their mom and be able to speak to him face to face at midnight."
– Nurse Coordinator, Partner Site
- Hospitalists can manage a more complex case load
“We can handle a lot more now. Previously, you’d have a patient with bad lungs, horrible pneumonia, and they get intubated so I’m shipping them within 24hrs. Now, we can hold onto them for 3-4 days no problem.”
– Client site M.D.
- Floor nurses get the support they need
“When you wake up an on-call doctor in the middle of the night you may get some backlash. But the [tele]hospitalists are great. You know they are there and awake.”
– Client site MSN, NP
- ED Physicians able to focus on core case load
“I remember the first night. There was a post-op surgery case. This guy was really sick. So I ran over to the med/surg. floor. The TeleHospitalist provider who was on did all the stuff I would have done. He was great! I used to go over there all the time. Now I can stay in the ED.”
– MD, TeleHospitalist Partner Site
- PCPs get relief from on-call duties
“The TeleHospitalist program is great! I mean before, it was just stupid for me to come in to do an H&P just to make it quicker and easier for the daytime Hospitalist."
- MD, TeleHospitalist Partner Site
- Providers have “on screen” presence
“I had a patient and family member that was NOT impressed when I rolled the telehospitalist cart into the room, they had a lot of questions about it and were about to refuse but then decided to just do it and "get things done". [The TeleHospitalist Provider] has a fantastic "bedside" manner when she beams in – she is attentive and friendly, takes time to listen to the patient and their family, and answers all their questions as well as explaining her plan of care. After she beamed out the patient and family both said that everything was so much better than they expected and said that [the TeleHospitalist Provider] has the perfect personality for telemedicine – they were thoroughly impressed after the encounter. I was so appreciative that she was able to put them at ease!”
– Client Site Administrative Coordinator
- Kind, patient and professional providers
“[The TeleHospitalist Provider] is always really patient and takes time to listen to his patients and they always tell me at the end how nice he is and that he puts them at ease."
– Client Site Supervisor
- “Prompt, comprehensive response to patient's status and needs."
– Client RN
- Excellent communication with TeleHospitalist
“An ICU patient was admitted from the ED by a TeleHospitalist. The TeleHospitalist communicated with the patient in a supportive, direct, and non-judgmental way. He provided support with the patient throughout the night via phone calls, tele Bot and smart chat and provided closed loop communication with the hospitalist at the end of the shift. The physician was attentive and professional, and it was a pleasure to work with him.”
– Providence Milwaukie Caregiver
- Improved Patient Care
“Tele-Intensivist used TICU camera connection to confer with the RN. The patient is on an IABP. The RN shared her assessment and information with the Tele-Intensivist and moved the IABP screen so the Tele-Intensivist could see the waveforms. They changed the settings from 1:1 to 2:1 to assess timing and augmentation. They discussed patient care and included the family. The Tele-Intensivist was able to visualize [the information] on the balloon pump. This patient does not have a secondary peripheral arterial line so it was also clinically significant that the TeleICU physician could visualize peripheral circulation in order to make any decisions regarding this patient’s hemodynamic status. This is a great example of expediting patient care… providing important clinical information through visualization of the clinical picture.”
– Nurse Manager, TeleICU Partner Site
- Support for ICU Nurses
“I was very concerned about the transition from an intensivist during the day to TeleICU at night, but after using it I am very satisfied. Great docs make it work!”
– Critical Care RN, TeleICU Partner Site
- Smooth Operations
“Tonight we had a Code Blue event in the ICU which was managed by the remote intensivist in the Tele-ICU. The Tele-ICU system worked perfectly and overall the code went very smooth.”
– HUC, TeleICU Partner Site
- “I think the TeleICU program is fantastic and offers a great level of support for helping to manage the patients at night.”
- Nocturnal Hospitalist, TeleICU Partner Site
- Nighttime Coverage
“The night staff are really liking the camera connection with the TeleICU. Even early in the program, one nocturnal Clinical Nurse routinely goes room to room around 9pm and rounds together with the Tele-Intensivist. She loves it. Yay!”
– Nurse Manager, TeleICU Partner Site
“I think the TeleICU program is fantastic and offers a great level of support for helping to manage the patients at night.”
– Nocturnal Hospitalist, TeleICU Partner Site
- “The provider was incredible. It felt like I was talking to someone I have known for a long time over FaceTime. Being able to do this from the comfort of my own home, with my dog right nearby, and on my own couch was entirely different. I felt calmer, more connected, and at ease. I highly recommend this. What an absolute gem of a program.”
- “It was very helpful to have such quick access to a professional to talk to. They are helping me get back on track. This support is already helping me be more productive at work.”
- “I got the help I needed and more. This service saved me from a very dark place. The program saved my life. I am grateful.”