Patient Navigator Program

Phone number: 833-336-7437 (833-3FOR-HER)

A Personal Advocate for Your Health Care Journey

When you’re facing a health challenge, the details can be overwhelming. However, navigating the complexities of health care should be seamless.

We believe you deserve a guide and advocate to help you throughout your personal health care journey. That’s why we pair you with a dedicated patient navigator before your first appointment.

Your patient navigator is there to:

  • Coordinate appointments across specialties
  • Verify insurance
  • Manage your diagnostic and imaging needs
  • Provide vital education on health and wellness
  • Help you understand disease symptoms, screening options and preventive measures

By Your Side Every Step of the Way

Patient navigators function as your portal to the entire network of services within Providence Saint John’s. They help you develop a care team or support your current medical team.

doctor reviews information on tablet with senior patient

Our navigators work tirelessly to alleviate barriers that may arise — whether social, emotional or economic — ensuring you receive personalized assistance and the comprehensive care you deserve.

Patient navigators are also responsible for making sure that you and everyone on your care team remember to tend to your overall well-being. They help you seek healing, recovery and a healthier lifestyle without getting too overwhelmed, reminding you to take time to prioritize your mental health.

When you’ve got a patient navigator, you’ve always got a person to call. If you forget the details of your appointment, ask your navigator for reminders. If you’re concerned about the symptoms you’re experiencing and don’t know where to go for help, then your navigator is the place to start. They are here to help you feel comfortable and ease your way.

When it comes to finding the right health care, your navigator’s main goal is to provide easier access. They’ll decrease the scheduling friction that occurs when you need to make multiple appointments with different doctors, so that you get the care you need – quickly.

Our patient navigators aren’t just a vital component of your care team, they're a central part of your support system. They open the lines of communication between your providers and help you maintain a level of connection to your care team that’s become far too rare in health care. But we believe that developing this type of community is exactly the way health care should be.

Woman outdoors sitting and smiling

Women’s Health & Wellness Center

Our patient navigators operate out of our new Women’s Health & Wellness Center, part of Providence Saint John’s Women’s Health & Wellness Institute.

Women have complex care needs. The Center is 7,000 square feet of thoughtfully designed space with leading-edge equipment to address the full spectrum of these needs – from physical therapy treatments like electrical stimulation and muscle biofeedback, to urinary incontinence, to pelvic organ prolapse and pelvic floor disfunction, to lactation consultations and acupuncture.

The Center also offers education classes for both patients and providers on women-specific illnesses to promote awareness of prevention, early detection and the importance of screenings.

Learn More About the Center