Contact Us

Thank you for your interest in Providence Saint Joseph Medical Center.  Call 911 if you have a life-threatening emergency.

Providence Saint Joseph Medical Center
501 S. Buena Vista St.
Burbank, CA 91505
818-843-5111

Questions about your bill?

Visit our bill pay website or call 800-378-4189. Mon - Fri, 8 a.m. - 4:30 p.m.

Need a copy of your medical records?

Visit our medical records website.

Recognize a caregiver

To recognize an extraordinary employee, physician or volunteer, please complete this form.

Employment verification

For employment verification, contact The Work Number or call 800-996-7566.

Volunteer opportunities

Learn more about volunteering at Providence Saint Joseph Medical Center or call 818-847-3501.

Inquiries

Use this button for non-urgent, non-medical questions or comments. Messages should not contain personal health information.

General hours of operation are weekdays, 8:00 a.m. to 4:30 p.m.

Complaint resolution and grievances

Providence Saint Joseph Medical Center is accredited by the Joint Commission. Accreditation means that our hospital has demonstrated compliance with organizational, patient care and safety standards.

Any individual who believes that the hospital has not addressed their patient safety or quality of care concerns may contact The Joint Commission.

Patient care and safety

If you have a concern or complaint about patient care or safety, we encourage you to contact Patient Relations at 818-847-4851 or by writing to:

Providence Saint Joseph Medical Center
Attn: Patient Relations
501 S Buena Vista St
Burbank, CA 91505

If your issue remains unresolved, you have the right to:

Contact the Joint Commission Office:

  • Submit a concern online at www.jointcommission.org and click on “Report a Safety Event” 
  • Fax to: 630-792-5636 
  • Mail to: The Joint Commission Office of Quality and Patient Safety, One Renaissance Blvd, Oakbrook Terrace, IL 60181 

Contact the California Dept of Public Health (CDPH)

  • Mail to: 3400 Aerojet Ave, Suite 323, El Monte, CA 91731 
  • Phone: 800-228-1019
  • Fax: 626-927-9293