Contact Us
Complaint resolution and grievances
Providence Saint Joseph Medical Center is accredited by the Joint Commission. Accreditation means that our hospital has demonstrated compliance with organizational, patient care and safety standards.
Any individual who believes that the hospital has not addressed their patient safety or quality of care concerns may contact The Joint Commission.
Patient care and safety
If you have a concern or complaint about patient care or safety, we encourage you to contact Patient Relations at 818-847-4851 or by writing to:
Providence Saint Joseph Medical Center
Attn: Patient Relations
501 S Buena Vista St
Burbank, CA 91505
If your issue remains unresolved, you have the right to:
Contact the Joint Commission Office:
- Submit a concern online at www.jointcommission.org and click on “Report a Safety Event”
- Fax to: 630-792-5636
- Mail to: The Joint Commission Office of Quality and Patient Safety, One Renaissance Blvd, Oakbrook Terrace, IL 60181
Contact the California Dept of Public Health (CDPH)
- Mail to: 3400 Aerojet Ave, Suite 323, El Monte, CA 91731
- Phone: 800-228-1019
- Fax: 626-927-9293